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Should you require consular assistance or face an emergency, please contact your Consular Agencies:

Canada: Adam Charlebois
The Consulate of Canada, Puerto Vallarta
Plaza Peninsula, Local Sub F
Boulevard Francisco Medina Ascencio 2485
North Hotel Zone
Puerto Vallarta, Jalisco, Mexico
Telephone: 322-293-0098 / 322-293-0099
Fax: 322-293-2894
Jurisdiction:  Puerto Vallarta, Jalisco Coast, the States of Colima and Nayarit
Hours: Open to the public is 9:00 am to 1:00 pm
Outside office hours toll free: 800 -706-2900

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Mexican citizens that require a notarized letter for their child or children to be able to travel to Canada must go to a Mexican Public Notary. As of July 6, 2009, and until further notice, the consular section of the Canadian Embassy will not be able to provide this service.

United States: Kelly Trainor
Puerto Vallarta & Nuevo Vallarta
Paradise Plaza
Paseo de los Cocoteros #85
Sur Paradise Plaza, Interior Local L-7
Nuevo Vallarta, Nayarit 63732
Phone & Answering Machine: 322- 222-0069, 322- 223-3301
Phone & Fax: 322-223-0074
For after-hour emergencies, please call 322-268-2145
Hours: Monday-Thursday, 8:30 am to 12:30 pm

The offices are closed on U.S. & Mexican holidays and the 2nd Wednesday of each month.

For US Passport or ID card pick-up 4-6 weeks after application date and  to make sure your items have arrived , email at  or telephone between 3:00-4:00 pm Monday-Thursday at 322-222-0069, ext 101, 112 or 104.

Present payment receipt to the Security Guard for quick pick-up.

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The U.S. Consular Agency in Vallarta provides emergency services to American Citizens residing in or visiting the area around Puerto Vallarta, Jalisco and Nuevo Vallarta/Bahia de Banderas, Nayarit.

The Consular Agency also performs notarials and receives applications for U.S. passports and consular reports of birth abroad (CRBAs). Passport and CRBA applications are forwarded to the U.S. Consulate General Guadalajara (the Consular Agency's supervisory post) for processing.

Kelly Trainor has been the Consular Agent since November 1998. She is assisted by a staff of three employees.

Hours of Operation:

The U.S. Consular Agency in Vallarta is open to the public Monday through Thursday, from 8:30am to 12:30pm, except for U.S. and Mexican holidays. The Consular Agency is also closed on the second and fourth Wednesday of every month for in-service training. For after-hours emergencies involving life or limb, please call the Duty Officer at the U.S. Consulate General Guadalajara: 333-268-2145.


  • Emergency Passports (Monday through Thursday 8:30 am - 12:30 pm)
  • Adult Passport Renewals (Monday through Thursday 8:30 - 10:30 am)
  • Notarials (Monday through Thursday 11:00 am - 12:30 pm)
  • Additional Pages, Data Corrections & Name Changes (Monday through Thursday 8:30 - 10:30 am)
  • First-time Passport Applicants and Minor Passport Renewals (Requires an appointment between 10:30 am - 12:00 pm Monday through Thursday. Call for appointments between 2:00 - 3:30 pm)

Last updated: August 14, 2021 · Charity ID: 915

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